Return / Refund

Return-Exchange and Refund Policy

Only unused and unopened items may be returned to Yodoit. Use is defined as any attempt to install, open or use an

item. Please inspect your products carefully upon receipt. Absolutely no returns will be accepted after 7 days of the

original receipt date. All non-defective products returned to Yodoit for refund are subject to a 20% restocking

fee(NO EXCEPTIONS). All return requests are handled on a case-by-case basis.

AFTER-SALES SERVICE PROCESS

	Contact Yodoit customer service for return request with problem statement
↓
	Submit to after-sales service center for approval examine and verify

Match return policy

↓

↓

Mismatch

	Send you "RMA Number"		Reasonable explanation
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	Ship us the products along with "RMA Number" (note: pls follow our "package guidance" just in case)
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	After-sales center checks in then arranges for products test and makes test report on receipt of parcel

Match condition of return policy

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↓

Mismatch

	Refund or exchange up to customer		Return or abandon
Warm prompt
● If products match return policy, Yodoit accepts product exchange only when supply bottlenecks or out of stock
happens, refund is accepted.
● If products mismatch return policy, customer could request parcel return if needed, or just abandon it.

	ADDITIONAL FILE AND GUIDANCE FOR YOUR REFERENCE
	1. RMA and handling instruction
	● RMA number: Get from our cutomer service/
	● Number the products one by one and note down their corresponding models(be sure avoid brand name) as well as
	problem descriptions. In addition, label the right number on corresponding product so as to identify and check.
	As illustrated here

				RMA Number
				Number	Types	Reason
				1	IP5	No touch
				2		Loosen Frame
				3	IP5S	Bad Backlight
				4		LCD Broken

	2. Packing Guidance
	Please pack the products with its original package as much as possible or else well pack the products with bubble bag
	and use foam box as its outer package. Additionally, write "RMA Number" on the outer box for recognition.

Dear Customers, in order to provide you with timely response and best service, we long for your initiative and generous

support in working with us together on this matter which will be highly appreciated.

	SPECIFIED DECLARATION
	As regards to the products do not fit our warranty policy or exchange and refund terms, or those are damaged by
	customers, Yodoit reserves the right to deny taking after-sales obligations.