1. What payment terms do you accept?
We accept PAYPAL and credit card payment.
2. How long will it take to ship out an order after payment is confirmed ?
Normally, it only takes 12 hours after the payment is confirmed.
3. Once an order is delivered, any tracking number available ?
The tracking number availiable according to the delivery method of your orders.
4. Do you ship internationally ?
Yes, we accept orders worldwide and ship to over 60 countries at present. For separate countries or regions, suitable shipping option will be recommended.
5. Are your parts marked ?
Yes. Each part is labeled with visible and invisible identification marks unique to our company.
6. How can I return the defective parts ?
If returning a defective part under warranty, you must contact our after-sales team firstly to get an RMA Number.We will not accept any parts without an RMA Number issued.
7. How do you identify which product is yours if we exchange/replace ?
Our items all have a special stamp on each individual product. Please don't wipe/remove it as it will void your warranty with us. If you have any questions or concern about a product's ownership, please contact our customer service representatives or send us an email with pictures so we can authenticate if the product is ours.
8. Does the price match the quality ?
Yes, it does. However, we can assure that the price is up to par with quality also. In this business, we are in it for thelong haul. The most important factor in our business is quality. We will not compromise on quality versus cheaper quality but better pricing. We vigorously check and inspect each product before it reaches our customers' hand as we know installing a product and not working properly is a time wasted for another potential sale and loss of a customer doing business with us again.
Common Problems and Solutions
Problem 1:What if my laptop doesn't have a USB-C port
- The USB-C to USB-C cord is designed to transmit both power and signal data through a single cable.
- If it doesn't work for your laptop, kindly make use of the HDMI cord and the USB-A to USB-C cord combination.
- Please note that the HDMI cord is responsible for transmitting data, while the USB-A to USB-C cord will handle power transmission to power up the device.
Problem 2: The "No signal" issue persists over time
- Check whether the wires are loose or not. If they are, please replug them and make sure that they are connected correctly.
- Try replacing the cable with a new one and see if the problem persists.
- If none of the above steps resolves the issue, please do feel free to contact our after-sales support team via email for further assistance.
Problem 3: The monitor flickers from time to time
- Check if the connection is loose.
- If not, the issue could be due to an insufficient power supply. Connect the adapter for a sufficient power supply.
- If the issue remains, consider using a new power adapter or data cable.
Problem 4: My monitor is not turning on
If the monitor isn’t connected to a USB-C Cord, ensure that both HDMI and USB-A to USB-C cords are connected to the monitor. Then long press the power button to turn on the monitor.
Problem 5: USB Type-C port connected, but no image on the display
- The monitor only works with devices that have a full-featured USB Type-C port supporting audio and video signal transmission, which means the device should be compatible with the USB Type-C DisplayPort Protocol.
- If your device doesn’t support the USB Type-C DP function, please consider using an adapter that supports the DisplayLink function. However, it’s not recommended as it may result in poor image quality.
Problem 6: The monitor can’t be shut down
- Long press the "Menu" key on the left to shut it down