FAQ

1. What payment terms do you accept?
We accept PAYPAL and credit card payment.

2. How long will it take to ship out an order after payment is confirmed ?
Normally, it only takes 12 hours after the payment is confirmed.

3. Once an order is delivered, any tracking number available ?
The tracking number availiable according to the delivery method of your orders.

4. Do you ship internationally ?
Yes, we accept orders worldwide and ship to over 170 countries at present. For separate countries or regions, suitable shipping option will be recommended.

5. Are your parts marked ?
Yes. Each part is labeled with visible and invisible identification marks unique to our company.

6. How can I return the defective parts ?
If returning a defective part under warranty, you must contact our after-sales team firstly to get an RMA Number.We will not accept any parts without an RMA Number issued.

7. How do you identify which product is yours if we exchange/replace ?
Our items all have a special stamp on each individual product. Please don't wipe/remove it as it will void your warranty with us. If you have any questions or concern about a product's ownership, please contact our customer service representatives or send us an email with pictures so we can authenticate if the product is ours.

8. Does the price match the quality ?
Yes, it does. However, we can assure that the price is up to par with quality also. In this business, we are in it for thelong haul. The most important factor in our business is quality. We will not compromise on quality versus cheaper quality but better pricing. We vigorously check and inspect each product before it reaches our customers' hand as we know installing a product and not working properly is a time wasted for another potential sale and loss of a customer doing business with us again.